A workshop on the Customer Contact Centres Guide in Copenhague ended up in a detailed structure and well defined key messages for local authorities who want to work on customer services. This is the result of a meeting with the Smart Cities partners in Copenhague, who have been active in the field of contact centres.

The "Hugger" campaign supported by the Smart Cities project has won the gold award by the national Local Government Communications competition. Together with the fostering campaign it will also be submitted for the Institute of Public Relations awards.