City of Kortrijk
Digital information screens in the streets of Kortrijk
Since the beginning of the month of January 2011, digital information screens have been installed in the town centres of Heule, Marke, Rollegem, Bellegem and at Overleie. The town centres of Bissegem, Aalbeke and Kooigem will follow later. The digital screens supply, for the greater part, local information on all sorts of cultural events in the community centres.
City of Kortrijk and university campuses share wireless internet network
As from today the city of Kortrijk, Katholieke Universiteit Leuven campus Kortrijk, Howest and Katho link their hotspot-networks. Wherever there is coverage of hotspots from these organisations, students can easily and free access internet. The only thing they need is their eduroam login and password.
Public information screens, I-Points and wireless services for visitors of Kortrijk
The City of Kortrijk starts experiments with different types of information screens both inside and outside the city buildings. These screens will provide services to visitors of the city.
We mainly distinguish screens for one-way communication (narrowcasting) and interactive screens (I-Points and other public computers). Both can be placed inside buildings and outside on the street.
Kortrijk presents midware on Eurocities forum
The City of Kortrijk presented ideas on midware and personalised services at the Eurocities Knowledge Society Forum in Tallinn (Estonia). In his presentation, Luk Van Beneden stressed the importance of exchanging data in order to provide integrated governmental services.
Smart Cities Pilot - Narrowcasting - Kortrijk
The city wants to streamline all communication and to offer associations the benefit of free promotion of their activities. For that purpose we roll out a network of information screens in city premises. There will be a network of at least two screens in every city building where visitors come and /or use premises.
The city wants to streamline all communication and to offer associations the benefit of free promotion of their activities. For that purpose we roll out a network of information screens in city premises. There will be a network of at least two screens in every city building where visitors come and /or use premises.
Objectives:
- A network of at least two screens in every city building where visitors come and /or use premises.
- Reduced workload for staff
Approach:
- Installation of screens
- Training of staff
- Measuring of use by a survey of the users
Deliverables:
- Inside narrowcasting screens in every location where visitors come into city premises.
The city is an important “provider” of infrastructure and rooms/premises that can be used in the fields of culture, sports, youth and in general all association life in the city. The city wants to streamline all communication and to offer associations the benefit of free promotion of their activities. For that purpose we roll out a network of information screens in city premises. Narrowcasting activities is a way to reduce paperwork and print costs. Besides of that the narrowcasting network is used for promotional materials/general promotion of the city
The information on the use of city premises has to be streamlined and organised more efficiently. The city uses a reservation system that is a part of a bigger software suite, but the information must also be communicated to visitors. This is done in an automatic way with narrowcasting screens.
Customer benefits:
- Customers find the information always on the same screen and in an organised way.
Performance benefits:
- -
Employee benefits:
- The city staff has to inter the reservation once in a reservation system and all the rest goes in an automated way.
- Less time spending on giving oral information.
Financial benefits:
- -
Project benefits:
- -
Smart Cities Pilot - Ledwalls - Kortrijk
The city wants to discover the possibilities of narrowcasting. We are exploring the possibilities of this channel as a result of the procurement of the 5 led-walls. The intention is to have a visually stunning medium that replaces paper posters and other ways of announcing cultural events.
The city wants to discover the possibilities of narrowcasting. We are exploring the possibilities of this channel as a result of the procurement of the 5 led-walls. The intention is to have a visually stunning medium that replaces paper posters and other ways of announcing cultural events.
Objectives:
- 5 ledwalls by mid 2010 in the villages around the City
- A system to provide content in a as much as possible automated way
- Users that able to work with the medium
- Visitors that are willing to inform themselves in a new way
Approach:
- -
Deliverables:
- -
The city wants to discover the possibilities of the so-called narrowcasting. We are exploring the possibilities of this channel and the propensity of people to switch to this channel is currently investigated in a neighbourhood survey as a result of the procurement of the 5 led-walls.
The intention is to have a visually stunning medium that replaces paper posters and other ways of announcing cultural events.
In a second stage we will investigate on how to make ledwalls and by extension all narrowcasting screens interactive.
Local cultural actors have a tremendous need for support to announce their activities. Big efforts, time and money are spent for making, distributing and removing all kind of posters and bills.
Customer benefits:
- Public accessibility of the information / Programmation
Performance benefits:
- Announcing of all kind of events goes semi or full automatic
Employee benefits:
- Staff spend less time in distributing and removing of all kind of posters and bills.
Financial benefits:
- Cutting staff hours now spend on distributing.
Smart Cities Pilot - Contact Database - Kortrijk
We have no solid solution for handling personal data. The pilot will create a shared contact database where the accuracy of the data is either assured by a link with an authentic data source either by delegating the maintaining of the data or by the owner itself.
Use of correct contact data is the absolute condition for successful customer relationship management.
Objectives:
- transparency for the user about local governmental data kept about him/her
- easy connection of internal databases, based on authentic personal data
- online consulting of files/records by citizens
- efficiency in the municipal organisation
Approach:
- Building an online infrastructure which makes it easy for municipal officers to maintain contact data
- Building an online interface for consulting this data for citizens.
- Training and support for municipalities of the Kortrijk region in using this infrastructure.
Deliverables:
- Municipalities of the Kortrijk region have developed an approach of handling personal data.
- They use one authentic source for contact information.
- Databases are linked based on that authentic data
- This data is being used in all customer handling processes.
Use of correct contact data is the absolute condition for successful customer relationship management.
Municipalities struggle with all kind of applications containing contact data, without relations between those systems. This pilot sets in place a crossroad-database system that is able to evolve to a real midware solution.
The pilot is driven by the need of more integrated working, the building of contact centres and unified contact systems in a municipalities.
This project builds further on the work of the E-Voice project (Interreg 3B) where the need of contact information has been detected.
Apart from this organisational benefit, the customer will get more information on the data stored by the local government, and will be able to correct data if necessary.
We have no solid solution for handling personal data. The pilot starts with a shared contact database where the accuracy of the data is either assured by a link with an authentic data source either by delegating the maintaining of the data by the owner itself.
Customer benefits:
- More transparency
- Self service = more comfort
- Giving other contact possibilities to the municipality (e-mail, phone)
Performance benefits:
- Efficiency: no more all those lists, typing over information, confusion
- Better sight on the actual services used by a citizen, predicting needs
- Sharing of contact data with other governments
Employee benefits:
- Efficiency
- Easier output of contact data (better export functionality for invitations, mailings,…)
Financial benefits:
- Cutting staff hours now spend on keeping track of customer data. For the city of Kortrijk we talk about at least one full-time equivalent.
Project benefits:
- Starting a contact database will learn us how customer data can be used more efficiently and how it can lead to a new generation of personalised services.
Smart Cities Pilot - Authentication - Kortrijk
This pilot will provide easy to use online authentication and authorisation for the E-decision system for all members of the city council.
In Belgium everybody has a digital ID-card. The city has big plans to offer all kind of services on the website, thanks to the authentication possibilities offered by this digital ID card. But until now we have no experience at all in the technical and organisational problems.
Objectives:
- A 100% use of the E-decision system by all the members of the city council.
Approach:
- -
Deliverables:
- An easy online authentication and authorisation to use the E-decision system for all members of the city council
In Belgium everybody has a digital ID-card. The city has big plans to offer all kind of services on the website, thanks to the authentication possibilities offered by this digital ID card. But until now we have no experience at all in the technical and organisational problems.
Not provided
Smart Cities Pilot - Portal Framework - Kortrijk
Kortrijk is looking for a platform that re-uses available information from different data sources and delivers this to tourist kiosks and Wi-Fi networks. We intend especially to address all kind of visitors of the city (tourists, students from outside the city, visitors of the international fair complex)
The city feels the need to promote itself to visitors. The merchants of the city center want to become more visible and to create a new channel to potential visitors, the cultural associations want to promote their activities, and the hotel and catering industry wants to become more famous
Objectives:
- A Framework portal site that allows to “feed” the kiosks and the Wi-Fi networks with localised services and information
Approach:
- The city is busy contracting out this file
Deliverables:
- A “recycling” of available information in one platform and delivery to kiosks, smartphones and wireless connected computers.
Kortrijk is searching for a platform that re-uses available information from different data sources and delivers this to tourist kiosks and Wi-Fi networks. We intend especially to address all kind of visitors of the city (tourists, students from outside the city, visitors of the international fair complex)
The city feels the need to promote itself to visitors. The merchants of the city center want to become more visible and to create a new channel to potential visitors, the cultural associations want to promote their activities, and the hotel and catering industry wants to become more famous.
Customer benefits:
- Faster finding of relevant information and services
Performance benefits:
- Reuse of original data sources makes data more accurate
Employee benefits:
- Less time lost in maintaining all types of information
Financial benefits:
- To be determined
Project benefits:
- A new channel
- A common information platform
Smart Cities Pilot - Mavim - Kortrijk
The pilot will improve services to citizens at the local level by linking the products (product catalogue) on the website to the internal processes (connecting front and back office). The process flow software “mavim” will be used to do this.
The pilot will improve services to citizens at the local level by linking the products (product catalogue) on the website to the internal processes (connecting front and back office). The process flow software “mavim” will be used to do this.
Objectives:
- efficiency in the services of municipalities
- online consulting of city services by citizens
- transparency of city services for citizens
Approach:
- By linking the process flow software to the website and the intranet via product information files.
Deliverables:
- Efficient and fast online delivery of services e.g. via webforms
- Efficient means of transfer of knowledge and expertise from one person to another
- Tool will also be used for processes involving change within the organisation in order to improve internal and external service.
Within the boundaries of introducing a contact centre for the town of Kortrijk (1 central and unique telephone number for FAQ on services) we are currently introducing a new version (upgrade) of the process flow software “mavim”.
Aim is to connect the product catalogue on our website (front) and our Intranet with the internal processes of our organisation (back office) via the latter.
In doing so we are constantly trying to improve our services for citizens.
In order to realize this project, we visited the contact center of Oldenburg which uses its website as primary source of information to deliver service to its clients. Processes are there being introduced via a specialized tool into the website.
Via the website citizens will in future also be able to access their “my page”.
Improving services on the local level towards citizens by linking the products (product catalogue) on the website to the internal processes (connecting front and back office).
Customer benefits:
- Transparency of services, information
- Introducing new ways of contacting local authorities to obtain information on local services
Performance benefits:
- Improving customer service, customer relations
- focus on customer-friendly service
Employee benefits:
- efficiency
Financial benefits:
- Reduction of staff hours via transparent processes to deliver different services
Project benefits:
- Improving customer relations and customer services via link process software –website (product catalogue)
