Groningen

Wifi for Entrepreneurs - Business park Eemspoort: First city-district with wireless internet

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Eemspoort has a first for Groningen: This business park is the first city-district with wireless internet. Since a few days the Wifi-system is on air, thanks to an antenna on the roof of network expert Mediacaster, itself located at Eemspoort.

Understanding e-government in Groningen

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This report summarises the e-government context in Groningen, based on interviews with staff from the city, and identifies factors that they feel shape their local e-government context and their involvement in the Smart Cities project.

Workshop business models for wireless services: the report

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The 24th and 25th of March 2011 a lively workshop on the businessmodels for Wireless services was held in Groningen. The main goal was to determine the drivers and pitfalls for a successful and sustainable wireless city.

Developing the business cases for wireless cities - a Smart Cities workshop

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Smart Cities project partners, technologists, planners and municipal representatives from across the North Sea Region are meeting in Groningen today and tomorrow to discuss different approaches to developing wireless services and the business cases that are necessary to make these solutions work.

Workshop Business cases for Wireless Services

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Many cities are planning to implement a WIFI network. During this workshop from Smart Cities, we will highlight a few cases and try to extract the success and fail factors that are driving the business case for wireless netwoorks in urban areas. New developments and business opportunities will be discussed.

Steering Committee Groningen defines planning and timing final year

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The Smart Cities project is entering the last year of the project. On the steering committee in Groningen, the partners defined a timing for the last year of the project.

Groningen wants opinion of citizens on its e-Services

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The Groningen Municipality is teaming up with the University of Groningen to determine if its e-services satisfy citizens’ service expectations. After the online surveys of the City of Kortrijk, a survey on services by Memori in five municipalities in the Kortrijk region and the surveys in Osterholz-Scharmbeck, this is again a Smart Cities initiative on participation, measuring and co-design.

Groningen monitors mobile use of municipal website

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Mobile use of the internet is on the rise. Groningen now has the ability to monitor its website on the use of mobile devices. Since the start of this analysis-tool (part of Google analytics) on Nov 3rd 2009, the Groningen website was visited by more than 5500 mobile visitors. Daily, between 20 and 70 mobile users visit our website.

Groningen receives Certificate for Good Services

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On Monday 1 March 2010 the alderman for Economic Affairs Jaap Dijkstra received the ‘Certificate for Good Services’ at the Ministry of Economic Affairs in the Hague. This Certificate summarizes the results and main areas for improvement of a municipality’s services for businesses.

Smart Cities Pilot - Improving services - Creating an entrepreneurial front office - Groningen

Groningen want to improve how it provides services to entrepreneurs. They want to provide more information online, and to help start-ups (via the internet) and help them set up their businesses.

organisation: 
Groningen Municipality
country: 
Netherlands

Groningen want to improve how it provides services to entrepreneurs, and to better implement the European Directive on Services. We want to stimulate the use of the internet on general information. We want to approach starters (via the internet channel) and help them set up their businesses.

Pilot information: 

Approach:

  1. Implementing EU-directive on services.
  2. Implementing and using the management information to follow and steer the expected output of employees.
  3. Implementing the vision and communicate to the different target groups.
  4. Participate on the system of standards of businesses.

  Output: more (fully digitalized) e-forms. This will also stimulate the further use of web-services.The EU Services Directive aims to break down barriers to cross border trade in services between countries in the EU. It will make it easier for service providers, particularly small and medium sized enterprises, to offer their services to customers in other EU countries.
Processes: making use of a hands-on CRM system and making good using of existing management information within the organisation

Background to the pilot: 

Our services to entrepreneurs must be improved. We want to stimulate the use of the internet on general information. We want to approach starters (via the internet channel) and help them set up their businesses. We wish to make use of account managers and establishing a specific target group approach for entrepreneurs. We offer specific service-arrangements (a full arrangement which varies from subsidies to counselling). We want to stimulate employment within city and region. And to improve the economic climate.

Business case: 

Performance benefits  

  • Benchmark GSB (=Grote Steden Beleid).
  • Local customer satisfaction investigation.

 Employee benefits 

  • active approach, 600 company visits will me made each year
  • more responsibility and flexibility

 Financial benefits 

  • More effective use of personnel / no financial records available

 Project benefits 

  • Forcing yourself to systematically think about your approach to the target groups. Really bettering the services and improving the economy.

 

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