Kristiansand-Lillesand
Kristiansand creates a Smart Dialogue between school and kindergarten
Smart Dialogue is a joint project between the School- and Kindergarten- departments under the Smart Cities framework. The Municipality of Kristiansand has for a long time worked to offer the public web-based services to make communication between public and municipality better and more convenient for both parties.
Kristiansand presents e-services to Norwegian Minister
![620_jva010310-2[1].jpg](http://www.smartcities.info/files/images/620_jva010310-2[1].thumbnail.jpg "620_jva010310-2[1].jpg")
The Norwegian Minister of Government Administration and Reform visited Kristiansand on the 1st of March. The visit had the intention to get first hand information from the municipality on what was in focus, what is the status and what can the department help to develop.
Smart Cities Pilot - Improving Customer e-Service - Lillesand
Lillesand will be describing 20 processes and linking them to digital handling processes by using process description/reengineering, digital forms, data warehousing and digital archiving.
About 20 processed should be described and mapped in the archive system. This gives the Office Executives the needed support and guidelines when handling the cases.
The information handling connected to these 20 processes should be digital as much as possible, as well as the status to the cases should be available for the public at anytime.
By using process description and process reengineering techniques, as well as tools for digital forms, design of databases/data warehouses, integration with digital archive and publishing in several channels.
The output will be an increasing number of services being digitalised both in communication and in administration.
The final vision is that all communication should be prepared for the citizens to communicate digitally and the same for all administrative work inside the different service sectors of the municipality.
Use digital forms for applications to ease the access ability for the users and the workload for the employees.Customer benefits
- The possibility to do all communication by using digital forms and e-mails
- The possibility to follow the case from application to decision, by a unique number given to some, if not all, cases.
Performance benefits
- Every case will be recorded and given an archive number
- It will be traceable and the possibility to prepare reports saying something about time spent in comparison with deliverance guarantees
- Some services can be automated, which lead to no administrative hours needed.
- Indicators of quality can be determined and published
Employee benefits
- Main benefit is the empowering possibility to form your own job by giving your knowledge of work and subject into the design of how the work actually should be done.
- Other benefits may be ease of changing to another job by seeing a standardised way of how work is done in a project description.
- Employees may also find it a benefit to see the results of their work monitored continuously, and even published on a service level on the web.
Financial benefitsThere are obvious financial benefits since the experience of reengineering tells that most processes have a vast cost reduction potential,something that is the driver of the engagement.Cost reductions often means redundancies, which should however be balanced by transfers between servicesand increasing quality in some services that in the future seems to either have to reduce quality (if no new resources are given) or be privatised something which at the moment is unwanted by the politicians.
Smart Cities Pilot - Improving customer communication - Kristiansand
The municipality of Kristiansand is combining process description/reengineering, digital forms, data warehousing and archiving and to supply a wide range of e-services to citizens.
The public – or up to as much as 60% of the public - claims in different surveys that they prefer to use the web as the main channel for communication. The increasing use and demand for e-services is combined with a need to find new and more rational/cost-efficient ways to provide services.
The output will be an increasing number of services being digitalised both in communication and in administration, by using process description and process reengineering techniques, as well as tools for digital forms, design of databases/data warehouses, integration with digital archive and publishing in several channels.
The final vision is that all communication should be prepared for the citizens to communicate digitally and the same for all administrative work inside the different service sectors of the municipality.
The background for this pilot is the increasing use and demand for e-services and the use of web based services in Norway. In addition the organisation is forced to look at new and more rational ways to handle service, due to tough financial situation and a demand for less cost in administration in the future.
The public – or up to as much as 60% of the public says in different surveys that they prefer to use the web as the main channel for communication. The municipality of Kristiansand is working hard to supply solutions for meeting this demand. There is obviously some people that prefer telephone or being served at the counter, they will of course have this opportunity, BUT the employees will use the same forms as the customers, thus standardising the forms, the information structure and the ICT structure.
Use digital forms for applications to ease the access ability for the users and the workload for the employees.Customer benefits
- The possibility to do all communication by using digital forms and e-mails
- The possibility to follow the case from application to decision, by a unique number given to some, if not all, cases.
Performance benefits
- Every case will be recorded and given an archive number
- It will be traceable and the possibility to prepare reports saying something about time spent in comparison with deliverance guarantees
- Some services can be automated, which lead to no administrative hours needed.
- Indicators of quality can be determined and published
Employee benefits
- Main benefit is the empowering possibility to form your own job by giving your knowledge of work and subject into the design of how the work actually should be done.
- Other benefits may be ease of changing to another job by seeing a standardised way of how work is done in a project description.
- Employees may also find it a benefit to see the results of their work monitored continuously, and even published on a service level on the web.
Financial benefitsThere are obvious financial benefits since the experience of reengineering tells that most processes have a vast cost reduction potential,something that is the driver of the engagement.Cost reductions often means redundancies, which should however be balanced by transfers between servicesand increasing quality in some services that in the future seems to either have to reduce quality (if no new resources are given) or be privatised something which at the moment is unwanted by the politicians.
Kristiansand
The cities of Kristiansand and Lillesand are neighbouring municipalities in the south of Norway who are working together in the Smart Cities project. Kristiansand has 80,000 inhabitants, while Lillesand has 9,000. Both face the North Sea and support a mixture of electro-metallurgical processing, oil-related industries, and trade and tourism.
Scandinavian partners discuss service development
On January 18 to 20 Kristiansand, Lillesand and Karlstads municipality conducted a joint meeting to discuss from a general perspective service development in a municipality. The discussions and presentations focused on e-services development (with some demos), Service center, architecture, communication, workflow and the underlying digital scheme.
Activity in Kristiansand in june 2009
We in Kristiansand have been busy in WP3 in making digital forms, deciding on new processes and preparing for the autumn work. For the coming period we have 5 new processes to work on, and hopefully do some demo-work in October (live).
Lillesand is streamlining municipal processes
Late autumn 2008, Lillesand municipality picked up the project again and started with a steering group commitee. The commitee is consisted by municipal chief executive (CEO), manager of record management group, Head of Information and the CIO.
Previous projects paving the way for "Smart cities" in Kristiansand
Kristiansand worked on preparing a digital world for several years. The work so far has been a success, the rate of sick leave has been reduced, the efficiency is increased, the quality of data is increased.
Mapping
Kristiansand searches for processes for upstarts
The work has now started in Kristiansand. A local steering commity has been established along with a project group.
All fields of responsibility are represented and the search for suitable processses for upstarts are on. As soon as there are choices made for processes these will be presented on this site.
