academic work

Smart Cities work featured in new book on Smart Cities in Europe

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As part of their regional work for the Smart Cities projects, researchers at Edinburgh Napier developed a customisation process that can monitor and evaluate the consumption of energy and carbon emissions involved in retrofit proposals for housing stock.

Smart Cities tools for better public services across Europe

LOCAL GOVERNMENT CITIZEN INSIGHT
Understand the types of people that live across the EU, their preferences and their likely demand for public services. See how your area compares with others. (Made by ESD - Porism (UK) )
See http://insight.esd-toolkit.eu/

STANDARDS LISTS

Smart Cities report - What is a service list?

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This brief report introduces the concept of a 'service list'. A Service list provides a catalogue of the services that are delivered by an organisation. It is sometimes referred to as a Service Catalogue or a Product Catalogue. A Service defines what is delivered by one organisation, department or individual to another.

Using customer profiling and activity based costing for channel shift

Example decision tree workflow

This report shows how cities can use customer profiling and activity based costing methods to better understand their customers, to successfully market to those customers, and to generate efficiencies by fully understanding the costs of service delivery.

A guide to Customer Journey Mapping

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Public services need to adapt to the needs of their customers, the citizens. Often new e-services are technology-initiated, but the Smart Cities approach starts with the user. This guide provides an introduction to the customer journey mapping (CJM) process, and explains how CJM fits into both customer insight and business process improvement approaches. It provides practical guidelines on how to make the most of CJM.

Creating Smarter Cities Conference - final review and presentations

Mike Thacker presenting at Creating Smarter Cities 2011

Urban thinkers, practitioners, academics, governments and third sector partners met in Edinburgh for Creating Smarter Cities 2011, a two day conference that focused on what makes cities smart, how cities work, and how we need to adapt to make cities fit for the 21st century.

Creating Smarter Cities Conference begins

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More than 60 academics, urbanists, businesses and government partners joined together in Edinburgh yesterday for the first day of Creating Smarter Cities 2011. A range of speakers from Universities and the private sector brought together their visions of what makes a city smart and their plans for the future as they work to create smart cities.

Conference agenda published for the 2011 Creating Smarter Cities Conference

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The final conference agenda has now been published for the 2011 Creating Smarter Cities Conference. Creating Smarter Cities 2011 will be held in Edinburgh on June 30th and July 1st, and will bring governments, municipalities, academics and businesses together to study how cities and research centres can create ‘smart cities’, and how cities can deliver better electronic services to citizens.

Register now for the Creating Smarter Cities 2011 Conference in Edinburgh

Creating smarter cities flyer

Registration for Creating Smarter Cities 2011 is now open!
http://www.epractice.eu/en/events/2011-creating-smarter-cities-2-confere...

Creating Smarter Cities 2011 will be held in Edinburgh June 30th/July 1st, and will bring governments, municipalities, academics and businesses together to study how cities and research centres can create ‘smart cities’, and how cities can deliver better electronic services to citizens.

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