Most cities offer some kind of e-government services. Often this offer is mainly content- and technology driven, and not based on the needs and expectations of the different target groups. In order to develop a well balanced e-government vision and operation, we need to understand the relationship between a government and its different target groups: citizens, companies, associations.

The best way to map out this relationship is through a well balanced review of digital services and information from both a demand perspective (citizen, local companies and associations) and a supplier’s perspective (municipality and city services).

Porism Ltd

London, United Kingdom
www.porism.co.uk

Jade University of Applied Sciences of Wilhelmshaven /Oldenburg/Elsfleth

Oldenburg, Germany
www.fh-oow.de

Mechelen University College (MEMORI)

Mechelen, Belgium
www.memori.be

Edinburgh Napier University is the lead academic partner for the Smart Cities project and leads the Smart Cities Regional Academic Network (SCRAN).

Work package 2 – Methodology
leader Edinburgh Napier University

Smart Cities research briefs

Customer profiling is a practical, evidence-based approach to understanding who are the customers for each public sector service, the channels through which those customers can be served, and how these customers can best be targeted. This report describes techniques of customer profiling to help target the delivery of services in the public sector. The approach set out in this report relies on use of standard definitions of customer profiles, services and channels. It gives preliminary results from work performed in the UK and describes some advantages and shortfalls of the approach.

The Smart Cities regional academic network proposed a work plan on the Steering Committee in December 2009. In 2010 the network will deliver two formative evaluation reports, a range of transnational academic papers, and commission a summative evaluation for the project.

Interoperability between Public Administrations? Does this sound familiar? If you want to know more about it join us at the EIS Info Day, organised by the Directorate General for Informatics, on the 1st December 2009.