The City Kortrijk launches one number and a call center where customer officers handle all questions from citizens.

This project is based on the "Answer" framework (Netherlands) and builds on the German experience of the Oldenburg contact centre the Smart Cities partners visited in September.

The Belgian Minister of ICT called the Kortrijk project "an example for local authorities in Belgium".

More: http://www.kortrijk.be/nieuws/kortrijk-contact-via-het-nummer-1777