EU ministers have committed to developing smarter online public services for citizens and businesses by 2015. The Commission has welcomed this step forward in making eGovernment more accessible, interactive and customised.

Interoperability between Public Administrations? Does this sound familiar? If you want to know more about it join us at the EIS Info Day, organised by the Directorate General for Informatics, on the 1st December 2009.

The development of a “Digital Britain” could transform the way public services are provided and establish the UK as a leading knowledge-based economy of the future.

The scope of the WP3 subtheme Customer Contact Centres is to build one entry for citizens, delivering services and information by answering questions, transfer calls and handling some cases.

The esd-toolkit contains a service list of about 700 local government services, publicly available and subject to changes by the esd community.
Each service has a unique number and maps to several taxonomies including: a generic departmental tree structure, public website navigation structure and a list of audience types relevant to each service.

The Smart Cities partners are together in Osterholz-Scharmbeck to discuss the creation of a EU product service list and to exchange experience on contact centres. An evaluation framework presented by Edinburgh Napier University will keep track of the outcome and the value of the Smart Cities work.

Bremerhaven re-launched the online city portal. At "www.bremerhaven.de" the new designed information pages for public services and tourism were presented to the public officially by the mayor of the City of Bremerhaven, Mr. Jörg Schulz.

The German cities of Osterholz-Scharmbeck and Oldenburg welcome the Smart Cities partners on 7-8 September. Workshops on product catalogues, evaluation and contact centres will be combined with study visits and informal meetings.

We in Kristiansand have been busy in WP3 in making digital forms, deciding on new processes and preparing for the autumn work. For the coming period we have 5 new processes to work on, and hopefully do some demo-work in October (live).

Before the official start of the steering committee meeting in Karlstad the project group working with the Processes and Workflows hold a short workshop. The workshop gave a draft outline of some municipalities work on processes and inspiration to other municipalities working in the same area. This is summary of the presentations and discussions during the workshop.