The Smart Cities project is creating an innovation network between cities and academic partners to develop and deliver better e-services to citizens and businesses in the North Sea Region.

Bremerhaven presents bluetooth infoterminals to international audience

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At the Steering Committee Meeting this May in Bremerhaven the WP3 Bluetooth and WP4 WLAN was presented in the context of the entire touristic information system for Bremerhaven.

Wifi for Entrepreneurs - Business park Eemspoort: First city-district with wireless internet

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Eemspoort has a first for Groningen: This business park is the first city-district with wireless internet. Since a few days the Wifi-system is on air, thanks to an antenna on the roof of network expert Mediacaster, itself located at Eemspoort.

Smart Cities report - What is a service list?

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This brief report introduces the concept of a 'service list'. A Service list provides a catalogue of the services that are delivered by an organisation. It is sometimes referred to as a Service Catalogue or a Product Catalogue. A Service defines what is delivered by one organisation, department or individual to another.

Using customer profiling and activity based costing for channel shift

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This report shows how cities can use customer profiling and activity based costing methods to better understand their customers, to successfully market to those customers, and to generate efficiencies by fully understanding the costs of service delivery.

A guide to Customer Journey Mapping

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Public services need to adapt to the needs of their customers, the citizens. Often new e-services are technology-initiated, but the Smart Cities approach starts with the user. This guide provides an introduction to the customer journey mapping (CJM) process, and explains how CJM fits into both customer insight and business process improvement approaches. It provides practical guidelines on how to make the most of CJM.

Creating Smarter Cities Conference - final review and presentations

Mike Thacker presenting at Creating Smarter Cities 2011

Urban thinkers, practitioners, academics, governments and third sector partners met in Edinburgh for Creating Smarter Cities 2011, a two day conference that focused on what makes cities smart, how cities work, and how we need to adapt to make cities fit for the 21st century.

Creating Smarter Cities Conference begins

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More than 60 academics, urbanists, businesses and government partners joined together in Edinburgh yesterday for the first day of Creating Smarter Cities 2011. A range of speakers from Universities and the private sector brought together their visions of what makes a city smart and their plans for the future as they work to create smart cities.

Conference agenda published for the 2011 Creating Smarter Cities Conference

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The final conference agenda has now been published for the 2011 Creating Smarter Cities Conference. Creating Smarter Cities 2011 will be held in Edinburgh on June 30th and July 1st, and will bring governments, municipalities, academics and businesses together to study how cities and research centres can create ‘smart cities’, and how cities can deliver better electronic services to citizens.

Kortrijk Region releases Company Guide

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Research showed that anno 2011 almost half of SME companies still don’t have a website, thus missing an informative communication platform towards customers. Leiedal and the Kortrijk Region now offer each company a free webpage on the site of their municipality.

Register now for the Creating Smarter Cities 2011 Conference in Edinburgh

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Registration for Creating Smarter Cities 2011 is now open!
http://www.epractice.eu/en/events/2011-creating-smarter-cities-2-confere...

Creating Smarter Cities 2011 will be held in Edinburgh June 30th/July 1st, and will bring governments, municipalities, academics and businesses together to study how cities and research centres can create ‘smart cities’, and how cities can deliver better electronic services to citizens.

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