The new website of Edinburgh Council focuses on usability. The use of services and geobased information allows citizens to see what services are relevant in their context. The website has been designed based on customer research and focus groups.
Since 2003, the OPEN DAYS - European Week of Regions and Cities, has become an annual key event at which cities and regions to showcase their capacity for creating growth and jobs, implementing European Union cohesion policy, and proof the importance of the local level for good European governance.
The project Vital Rural Area will hold its second International Policy Forum on Regional Development on October 7th and 8th, 2010, in Billund (DK). Smart Cities will talk about "Customer profiling and developing a service channel strategy for rural areas" - Lessons and practices from the Smart Cities partnership.
After the implementation, completion and testing of the process chain of the bluetooth services, from data uploads to bluetooth downloads, all info-terminals were able to be equipped with individual information.
Web based administration
As from today the city of Kortrijk, Katholieke Universiteit Leuven campus Kortrijk, Howest and Katho link their hotspot-networks. Wherever there is coverage of hotspots from these organisations, students can easily and free access internet. The only thing they need is their eduroam login and password.
The municipality of Karlstad is hosting a two day workshop on processes and IT-architecture. The Smart Cities partners have been working on business improvement over the past two years. During the workshop the theoretical model has been tested out and improved.
The Belgian Presidency is hosting a Conference in Brussels on December 15th-16th titled “Lift-off towards Open Government”. Smart Cities is partner of the pre-conference on December 14th in Ghent, preparing a declaration on how national and local governments can work together to achieve better e-services for citizens.
Bremerhaven is investing in information via bluetooth. All existing 23 info-terminals are equipped with a new layout and show the listed E-Services clearly and well structured. It is now possible to call the Bluetooth-Services available at that location using the menu „E-Services“ on the info-terminal pages.
A workshop on the Customer Contact Centres Guide in Copenhague ended up in a detailed structure and well defined key messages for local authorities who want to work on customer services. This is the result of a meeting with the Smart Cities partners in Copenhague, who have been active in the field of contact centres.
The "Hugger" campaign supported by the Smart Cities project has won the gold award by the national Local Government Communications competition. Together with the fostering campaign it will also be submitted for the Institute of Public Relations awards.