ePractice published the invitation to the Customer Insight Conference to the audience of 65,000 eGovernment practitioners.
With the launch of the City of Edinburgh Council’s new website fast approaching, work is progressing well in all areas to have it ready for September.
The development of the new content-management-system (CMS) for the info-terminals was centrally conducted on the server of the terminal-control-system, which is responsible for the controlling and remote maintenance of all terminals.
The Smart Cities Customer Insight conference will look at understanding who your customers are and what they need in the context of redesigning and marketing services to meet these more effectively but also achieve efficiencies through joint working and moving people to less costly access channels.
The Belgian electronic identity card has been integrated in the platform for the municipal websites of the Kortrijk region. With this technology, registered users can authenticate themselves on the platform. This allows the municipalities to be sure about the identity of the citizen doing transactions on the platform.
The third Homepage was launched in Kings Lynn (Norfolk County). We have also been preparing for the evaluation of the HomePage project by the Plunkett Foundation. A visit takes place on July 28th where they will talk to NCC staff and community groups. An online questionnaire is on the three web pages for the public and voluntary groups.
The county has started a number of campaigns based on customer profiling:
• encouraging safer driving by young drivers
• encouraging safer driving by middle aged male motorcyclists
• persuading older drivers to take eye and health tests and top up their skills
• persuading younger professionals to foster children in the care of the local authority
The PUBLICA consumer fair is today one of the major fairs for consumer in the whole region of Elbe-Weser. Yearly about 50.000 visitors from the whole county, Bremen, Bremerhaven and Hamburg visit this fair. The PUBLICA offers a mixture of different businesses – craft, trade and innovative services / companies.
With the help of the partner cities, the Academic Network has been working on research project to develop a baseline model to evaluate the main dimensions of a smart city, with e-government and ICT issues at the forefront, but also looking at economic and demographic indicator.
Bremerhaven is working on „Location Based Services“ in Info-Terminals.
For the installation of the bluetooth-hotspots as well as the services connected to them, the carrier medium of the „info-terminals“ must be accordingly prepared.