Norfolk County Council hosts an E-Gov Academy on Customer Profiling in Norwich on 24 March. On the agenda a mix of workshops, lectures and debates about customer profiling. The Smart Cities partners are welcome to join this event.

Agenda

09.00 Arrival and coffee

09.30 Welcome and Introductions - Tim Anderson/Louise Metz
09.45 Customer Profiling principles and practical examples - Richard Webber

10.30 Coffee

10.45 Norfolk example - Services2gether: access in rural areas
11.30 Plenary discussion

12.00 Lunch

13.00 Workshops - two workshop strands with two sessions each.
- Data sources for customer profiling - Tim Anderson
- Using profiles - Mike Thacker/Sheila Apicella

2.30 Coffee

2.45 WP5 - identification of potential local projects - discussion by partners on ideas for local work

3.30 Links to other workstreams and next steps

4.30 Close

Norfolk County can arrange a social event according to the wishes of inscribers.

Recommended reading

* Customer profiling to target service delivery : http://www.smartcities.info/customer-profiling-target-service-delivery-s...
* Standards for classifying services and related information in the public sector : http://www.smartcities.info/standards-classifying-services-and-related-i...
* Introduction to Co-Design : http://www.smartcities.info/introduction-co-design-scran-research-brief

Registration

Please send an e-mail to bart.noels@leiedal.be

Venue

Green Room in the Archive Centre at County Hall
see: http://www.whereilive.norfolk.gov.uk/LocalView_new/OnTheMap.aspx?e=62401...

Recommended Hotels

Holiday Inn Norwich City http://www.holidayinn.com/h/d/hi/1/en/hotel/nwicr?&dp=true
Premier Inn Nelson or Duke Street http://www.premierinn.com/pti/checkHotelAvailability.do

The Holiday Inn is less central but closer to County Hall. All are within walking distance of the Norwich railway station and a taxi ride from Norwich Airport.