Karlstad’s municipality’s project pilots in Smart Cities include:
The e-Office – For Karlstad municipality to appear as a single entity to the public, companies or visitors, we will need systems that seamlessly work across the various parts of the municipality. It is not enough to create a variety of projects: a framework is required with a common strategy, methodology, technology and knowledge to succeed. Karlstad municipality has created an organization called the e-Office, which brings together different models, guidelines, templates, approaches and common solutions. Much of this knowledge has been developed with Karlstad University and with input from other project partners. The e-Office’s main task is to coordinate, to help departments to understand the benefits of e-service and e-governance, and to provide a toolbox to support the development of e-services.
Process Project, the process for process mapping – When other municipalities carried out work to create complex e-services that cross department or other authorities’ boundaries, it became clear that Karlstad must document work processes in the same way. Karlstad municipality has no existing common process model, and the various departments have different ways of document work processes. The e-Office will establish a common standard for how we work and think and document processes, the present situation and e-service models.
My Page – One of Karlstads municipalities’ goals in the Smart Cities project is to introduce the my Page approach, where municipal web pages are personalised for citizens. Karlstad has put together a roadmap for the sustainable development of e-services, which will be used to get a broader overview of what is required and set out our approach to the development of personalised web pages. An action plan based on the roadmap will be developed in early 2010