The aim of the DANS Cluster Kick-off conference is to bring the Digital Agenda for Europe to a more regional level and to show how activities and projects implemented in the frame of the Interreg North Sea Region Programme can contribute to it.

Do you know your business and e-service solutions? Is your IT aligned with your business to support, enable and deliver your services? Your business processes define your ability and potential to provide customers and employees with effective and high quality services and solutions. Your processes influence your performance, your service delivery and what administrative support is available for your service offerings.

This document outlines a model, or framework, which can help you to improve your existing business processes to support and develop your e-services. The Common Process Model comprises a set of preconditions, directives, guidelines and templates that will help employees in different roles to identify, measure and improve the performance of the business processes that make up your e-service solutions.

The City of Karlstad is constantly working to provide citizens with better service through various media. One way is to offer e-services that can be used for faster and clearer handling of various cases. "My pages" gather all our e-services in various areas and make it easy to find just the services you can use for your particular case.

When you design a product or any kind of service it is important to know who belongs to your target group. Often clients or suppliers of products or services want to reach out to ‘all’ users, but unfortunately this often results in failure. A product or a service designed for a vague or too broad target group has less chance of success than one based on well-researched and well specified target groups. There are a range of different tools and methods for defining target groups such as interviews, observations, questionnaires etc.: this report describes the Persona method.

The municipality of Karlstad is hosting a two day workshop on processes and IT-architecture. The Smart Cities partners have been working on business improvement over the past two years.  During the workshop the theoretical model has been tested out and improved.

When developing and evaluating businesses and information systems, business process modelling has become an important and increasing task. This report provides an introduction to municipalities on this approach and shows how they can use it to improve the delivery of municipal services to citizens.

Karlstad municipality and the University of Karlstad welcomed the Smart Cities partners in the beginning of June. On the Steering Committee the partners agreed on work plans, communication issues and other project related items.