Smart Dialogue is a joint project between the School- and Kindergarten- departments under the Smart Cities framework. The Municipality of Kristiansand has for a long time worked to offer the public web-based services to make communication between public and municipality better and more convenient for both parties.

The Norwegian Minister of Government Administration and Reform visited Kristiansand on the 1st of March. The visit had the intention to get first hand information from the municipality on what was in focus, what is the status and what can the department help to develop.

On January 18 to 20 Kristiansand, Lillesand and Karlstads municipality conducted a joint meeting to discuss from a general perspective service development in a municipality. The discussions and presentations focused on e-services development (with some demos), Service center, architecture, communication, workflow and the underlying digital scheme.

We in Kristiansand have been busy in WP3 in making digital forms, deciding on new processes and preparing for the autumn work. For the coming period we have 5 new processes to work on, and hopefully do some demo-work in October (live).

Late autumn 2008, Lillesand municipality picked up the project again and started with a steering group commitee. The commitee is consisted by municipal chief executive (CEO), manager of record management group, Head of Information and the CIO.

Kristiansand worked on preparing a digital world for several years. The work so far has been a success, the rate of sick leave has been reduced, the efficiency is increased, the quality of data is increased.

Mapping

The work has now started in Kristiansand. A local steering commity has been established along with a project group.
All fields of responsibility are represented and the search for suitable processses for upstarts are on. As soon as there are choices made for processes these will be presented on this site.