Objectives
- Copying succesful e-solutions from the participating regions, supported by academics and with the involvement of central governments
- Build a methodological model that will assist local governments to transfer international good e-practice
- Develop e-services based on the UK ESD-Toolkit (product catalogue) in all partner regions, thus mainstreaming this approach
- Build generic localised, personalised and pro-active e-services that will be implemented in the whole partnership on behalf of citizens and business
- Jointly redesign and redefine back and front offices in order to build smarter and transparent governments
- Build a e-service platform with the potential to be shared across the NSR in the domain of service-delivery, wireless services and take-up
- Co-design public mobile services aimed at efficiency, cost-saving and participation with attention for e-inclusion
- Bring decision makers and good practice owners together in E-Government Academies and international seminars
- Define methodologies for user involvement, profiling customers and indentifying needs; test methodologies to transfer these needs in appropriate services; and test techniques to fit the right channel to the specific services and customers thereby setting a framework for a higher level of e-services in the NSR
- Build a strong network of researchers supporting the co-design of pilots
- Develop practical indicators and management instruments to survey and guarantee e-service delivery
- Work together in the domain of interface standardisation in close collaboration with European administrations
- Coordinate the activities of Smart Cities with the national architecture projects
- Raise the e-services bar by implementing similar e-services across the participating regions, thereby inspiring other regions and facilitating mainstreaming
- Jointly develop service contact centres for SMEs
- Jointly pilot new service channels, blue tooth services for public transport, online forms in mobile phones and wireless city services