Research

Publications

Customer Insight Guide: http://www.smartcities.info/customer-profiling
Project Guide: http://www.smartcities.info/project-guide

Smart Cities research briefs

AttachmentSize
Smart_Cities_Research_Brief_Customer_profiling_to_target_service_delivery.pdf2.27 MB
Smart_Cities_Research_Brief_Process_Modelling.pdf2.05 MB
Smart_Cities_Research_Brief_Transformation_of_City_Portals.pdf1.89 MB
Smart_Cities_Research_Brief_Standards_for_classifying_services_and_related_information.pdf7.2 MB
Smart_Cities_Research_Brief_Measuring_levels_of_supply_and_demand_for_eservices_and_egov.pdf1.4 MB
Smart_Cities_Research_Brief_Standards_for_classifying_services_and_related_information.pdf7.2 MB
Smart_Cities_Research_Brief_Comparing_levels_of_internet_access_internet_use_and_e-government_use_in_the_SmartCities_countries.pdf1.42 MB
Smart_Cities_Research_Brief_Intel_Cities_Community_of_Practice.pdf2.2 MB
Smart_Cities_Research_Brief_Intel_Cities_Community_of_Practice_Innovation_seeking.pdf2.84 MB
365_42759_Smart_Cities_Research_Brief_Using_Personas.pdf2.44 MB
Smart_Cities_Brief_Guide_to_Customer_Journey_Mapping.pdf2.71 MB
Smart_Cities_Brief_Using_customer_profiling_and_activity_based_costing_for_channel_shift.pdf3.35 MB
Smart_Cities_Brief_What_is_a_service_list.pdf2.44 MB
Smart_Cities_Brief_10_reasons_to_use_a_service_list.pdf3.77 MB
Smart_Cities_Research_Brief_15_Evaluating the impact of local e-services.pdf2.09 MB
Smart_Cities_Research_Brief_16_Impact_of_web_accessibility_on_e-service_design.pdf1.81 MB
Smart_Cities_Research_Brief_17_Using_email_in_municipal_service_delivery.pdf1.81 MB
Smart_Cities_Research_Brief_18_Your_Library_Supporting_mobile_users_in_Edinburgh.pdf1.75 MB
Smart_Cities_Research_Brief_20_Smart(er)_Cities_with_geolocative_technologies.pdf1.86 MB
Smart_Cities_Research_Brief_19_Mobile_Apps_for_bus_users_in_Edinburgh.pdf1.91 MB