It's the first day of spring, the sun is shining, and the partners from the Smart Cities project are coming to Edinburgh. Tomorrow's meeting will see partners from Scotland, England, Belgium, Germany, Sweden, Norway and the Netherlands meet to review progress in Work Package 3 - Customer Services, and to plan the development of transnational outputs on Customer Contact Centres.

On Tuesday, partners will review progress in WP3, including the development of customer contract centres by Leiedal, Kortrijk, Groningen, Kristiansand and Karlstad. There will be an update from Porism on the development of a transnational service list, while the City of Edinburgh Council will give an update on the redevelopment of their website.

On Wednesday partners will plan the production of a guide on Customer Contact Centres that brings together the lessons they have learned while adapting the Dutch 'Answer' model in their local municipalities.