Smart Cities Pilot - Common Process Model - Karlstad
Karlstad municipality has no common process model. When we establish our e-office, which will be a toolbox for the development of e-services. we are going to try to establish a common standard of how we work and think and document the work processes, the present situation and e-service mode.
Karlstad municipality has no common process model. When we establish our e-office, which will be a toolbox for the development of e-services, we are going to try to establish a common standard of how we work and think and document the work processes, the present situation and e-service mode.
The municipality should have a common standard for how we document our work processes, whatever the case. Only then can we start using our process descriptions as a basis of discussion between the various administrations.
We have taken the first step to move the process "process to process mapping" to a process tool. Work must be done to connect all the different rules, guidelines and templates to the different activities in the process. The model will be accessible via the intranet and the Barium tool in the future.
Objectives:
- A process model that which can be used with any type of business development
Approach:
- The results in the model is from research, literature in the field, experience of process mapping in other organizations, workshops in the process group etc.
- A lot of work at the later part of the project will be much about to improve the model with a more accessible/appropriate business language – The keyword is simplicity!
- But if you need to learn more, or need assistance in various parts of the mapping process, however, this opportunity must exist - you simply click in the "process for process mapping" to the part you need support (much of course depending on size, type on mapping project)
- We have taken the first step to move the process "process to process mapping" to a process tool. A work must be done to connect all the different rules, guidelines and templates to the different activities in the process.
- The idea however is: Guidelines, templates s connected to the respective activity in the process - Access to the model via the intranet and the tool Barium in the future
- At the moment the e-office has the responsibilities management of model - a group that maintain the model must be developed
Deliverables:
- The output is the ”process for mapping processes” with its guidelines, templates and best practices.
When other municipalities carried out the work to create more complex e-services that run over the administrative boundaries, it has become increasingly clear that we must document and think about the work processes in the same way.
It should also be well thought-out strategies for the development process really get the effect you wish.
Karlstad municipality has no common process model. The various administrations have their own way to document their work processes and different degrees of knowledge.
When we now establish our e-office, which will be a toolbox for the development of e-services, we are going to try to establish a common standard how we work and think and document the work processes, the present situation and e-service mode.
We hope that by having a well-developed approach to process modeling of e-services in the municipality, this may later also be start point to use to our documents for all types process work in the municipality.
The municipality should have a common standard for how we document our work processes, whatever the case. Only then can we start using our process descriptions as a basis of discussion between the various administrations.
| Attachment | Size |
|---|---|
| Project_Initiation_Document_ WP_3_Karlstad_common_process_model.pdf | 325.6 KB |