Smart Cities Pilot - Development of citizen oriented Internet-presence - Osterholz-Scharmbeck
The Internet-presence of the City of Osterholz-Scharmbeck currently is very static, but we plan to expand our Internet-presence into a more interactive tool for citizens’ use. Citizens will be able to apply online for passports/federal ID-cards, for building permits, for the marriage process, and for affidavits.
eGovernment applications and interactivity with the citizens
In the first steps a defined number of processes that require a personal visit to the administration should be automized and completed online.
Processes such as application for passports / federal ID-cards, building permits, marriage applications, affidavits and citizen registration ought to be made available online.
Processes such as application for passports / federal ID-cards, building permits, marriage applications, affidavits and citizen registration ought to be made available online. An evaluation of usefulness and acceptance of the services needs to follow after a defined period.
- Online applications for passports/federal ID-cards
- Online applications for building permits
- Online application for marriage process
- Online application for affidavits
The Internet-presence of the City of Osterholz-Scharmbeck currently is very static. It contains basic information on services relevant for citizens. It is planned to expand the Internet-presence into a more interactive tool for the citizens’ use. For this purpose a survey has been conducted to determine the services needed and appreciated by the citizens of Osterholz-Scharmbeck. This is to be a first step into the development of an eGovernment-environment.
Customer benefits:
Time consuming commuting and application time is being saved. The customer is flexible to use the offered services around the clock and doesn’t have to stick to administration’s office hours.
Performance benefits:
The flow of applications is more regular since office hours are not an issue. Time otherwise spent by the administration personnel tending to customers can now be utilized working on the tasks at hand.
Employee benefits:
More effective working time, more work per unit time done.
Financial benefits:
Potential improvement of processes results in less overtime and therefore less financial burden.
Project benefits:
eGovernment processes are being initiated and evaluated. This shines a light on the acceptance of these kinds of services in the public and the benefits they introduce for citizens and administration.
| Attachment | Size |
|---|---|
| Project_Initiation_Document_WP3_Osterholz_Citizens_Internet_Presence_2.pdf | 594.84 KB |