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Smart Cities Pilot - I-Points - Kortrijk

The new tourist office is a bit “hidden”, i.e. not so easy to find for tourists. The pilot will install make 5 digital interactive kiosks as “antennas” at places where visitors/tourists enter the city.

country: 
Belgium
organisation: 
Kortrijk

The new tourist office is a bit “hidden”, i.e. not so easy to find for tourists. The idea is to make some “antennas” on places where visitors/tourists enter the city. Those antennas are seen as digital interactive kiosks. The pilot is aimed at tourists and visitors of the city – students that go to college in the city – visitors of the “Kortrijk Xpo” venue.

Pilot information: 

Objectives:

  • increased accessibility of all kind tourist information

Approach:

  • Digital kiosks on places where visitors enter the city and
    digital deliverance of tourist information

Deliverables:

  • 3 digitals kiosk on public places in the city
  • 2 places where our content is available on kiosks from others
  • a flexible software platform adapted for different interfaces:
  1. touchscreen-interface
  2. pda/smartphone
  3. normal internet site
  • cooperation with partners that want to adapt
    touchscreen-technology
  • a common platform
Background to the pilot: 

The new tourist office is a bit “hidden”, i.e. not so easy to find for tourists. The idea is to make some “antennas” on places where visitors/tourists enter the city. Those antennas are seen as digital interactive kiosks.

Business case: 

The city wants to improve its tourist profile. The tourist office is in a splendid location and a beautifully restored historic building, but is not a logical place to find for tourists. On 5 strategic places the city wants to establish a tourist antenna with an outstanding design and state of the art technology. In this way the city wants to make visible and clear that tourists are welcome in the city.

Customer benefits:

  • Access to tourist information on different places

Performance benefits:

  • Less staff costs

Employee benefits:

  • Decrease of routine questions at desk

Financial benefits:

  • Less staff costs
AttachmentSize
Project_Initiation_Document_ WP_3_Kortrijk_I-Points_v2.pdf547.25 KB
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