Smart Cities Pilot - Web Services Pilot - Edinburgh
Edinburgh City Council needs to replace its web content management system and develop a new Council Website and Intranet to develop its web presence and deliver both financial and time efficiencies and an improved customer experience.
Edinburgh City Council needs to replace its web content management system and develop a new Council Website and Intranet.
- deliver a new Council website that provides up to date and accurate information, the capacity for visitors to complete transactions and facilitates consultation and engagement with citizens
- deliver a new Intranet site that facilitates effective working and acts as a knowledge repository
- develop and embed new web governance structures, policies and guidelines to ensure content is comprehensive, correct and constantly reviewed
- foster a web-focussed culture that ensures ongoing sustainability and encourages site-use
- put in place a platform that is adaptable and scalable to incorporate future innovations and new technologies that support web standards.
The Web & Intranet Workstream will be set up, managed and controlled using the PRINCE 2 methodology.
The project deliverables (products) will be delivered via work packages which will be the responsibility of one of the 5 workstreams of the project or, in the case of management products, of the project manager
Physical deliverables:
- New Council Website
- New Council Intranet
- 7 Galaxy sites from existing CapInfo sites
- Content Management System
- Hosting Infrastructure
Business Deliverables
- Web Governance Policies and Processes
- Customer Experience Definition and Strategy
- Service and Support Arrangements
- Testing and Quality Approach
- Business Case for Council Papers Online
The Web Services Project is one of 10 workstream of the Customer Services Strategy Work Programme which forms part the Council’s Achieving Excellence (AE) programme. Further information on this can be found in the overall Customer Services PID.
On 11 November 2008 the Finance and Resources Committee considered a report on options for the Council’s web presence. The Committee noted that there were constraints and issues for the web which could not be addressed without replacement of underlying technical platforms and agreed that that a procurement process should be commenced to identify a potential solution.
A report on the Web Services Project was approved by the Council Web Board on 5 August and by the Smart City Steering Group on 12 August 2009. The report presented the business case and high level implementation plan for the project and recommended the appointment of Jadu Ltd as the chosen supplier of web content management services as a result of the procurement process. A parallel report on Web Governance was also presented to the Web Board and Steering Group for information. Both reports acknowledged the importance of effective management and governance of content, Council culture in relation to the Web and the customer experience.
The Council needs to replace its web content management system and develop a new Council Website and Intranet in order to move forward with the development of its web presence and deliver both financial and time efficiencies and an improved customer experience.
Customer benefits:
- More useful, accessible and usable website with up to date, reliable and accurate information
- Ability to complete transactions online 24/7
Performance benefits:
- Improved Socitm Better Connected Rating
- Improved Customer Satisfaction
- Compliance with publication requirements and standards
- Increased service uptake
Employee benefits:
- More efficient publishing tool
- More efficient Intranet
Financial benefits:
- Lower annual support costs
- Reduced annual costs from rationalisation of external sites
- Staff time savings
- Lower customer contact handling costs from channel shift
Project benefits:
- Improved Council brand image and reputation
- Enabler for greater social inclusion
| Attachment | Size |
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| Project_Initiation_Document_WP3_Edinburgh_Web Services Project_2.pdf | 638.85 KB |